Privacy Policy

Last updated: July 25, 2026

Introduction

LogRocket, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our web application monitoring services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on our platform
  • Subscribe to our newsletter or marketing communications
  • Fill out a contact form or request a demo
  • Communicate with our customer support team

This information may include:

  • Full name
  • Email address
  • Phone number
  • Company name and job title
  • Payment information (processed securely through our payment providers)

Usage Data

We automatically collect certain information when you visit our website or use our services:

  • IP address and geolocation data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

Session Replay Data

When our customers use our session replay feature on their applications, we collect data about end-user interactions including clicks, scrolls, and page navigation. We automatically redact sensitive data fields such as passwords and credit card numbers. Customers are responsible for configuring their implementations to comply with applicable privacy laws.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send promotional communications (with your consent)
  • To respond to inquiries and provide customer support
  • To detect and prevent fraud and abuse
  • To comply with legal obligations
  • To analyze usage patterns and improve our website and services

Who Has Access to Your Data

Access to your personal information is limited to employees and contractors who need it to perform their job functions. Our employees and contractors are bound by confidentiality obligations.

Customer data is accessible only to:

  • The customer who owns the account and their authorized team members
  • LogRocket employees with legitimate business need
  • Service providers who assist in operating our platform

Third-Party Access

We may share your information with third parties in the following circumstances:

  • Service Providers: We engage third-party companies to help us operate and improve our services, including cloud hosting, payment processing, and analytics. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share information with third parties when you have given us explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication measures
  • Regular security assessments and audits
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing our services to you
  • Complying with legal obligations
  • Resolving disputes and enforcing agreements

Customer session data is retained according to the data retention settings configured in each account. You can adjust these settings at any time.

Your Rights - How to Delete Your Data

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights:

  • Account Deletion: Log into your account and navigate to Settings > Account > Delete Account. This will permanently delete your account and associated data.
  • Data Export: Request a copy of your personal data through your account settings or by contacting us.
  • Contact Us: Email us at help@logrocket.org with "Data Deletion Request" in the subject line. Include your account email and a description of your request.

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We take appropriate safeguards to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: help@logrocket.org
  • Phone: +1 (623) 234-0985
  • Address: 87 Summer St, Boston, MA 02110

For privacy-specific inquiries, please include "Privacy Inquiry" in your email subject line.