Business Model
How we operate and serve our customers
What We Do
LogRocket, Inc. is a technology company that develops and operates a platform for monitoring and analyzing web applications. Our service helps developers track errors, analyze user sessions, identify performance issues, and improve user experience. We provide solutions used for diagnosing failures, optimizing applications, and improving digital product quality.
Our platform captures and processes data from web applications to provide actionable insights. This includes JavaScript errors, user session recordings, performance metrics, and custom analytics events. We help organizations understand how users interact with their applications and identify opportunities for improvement.
Who Our Services Are For
Our services are designed for:
- Development Teams: Engineers and developers who need to debug issues, track errors, and understand application behavior in production environments.
- Product Teams: Product managers and designers who want to understand user behavior, validate features, and make data-driven decisions.
- Support Teams: Customer support professionals who need to understand user issues and provide faster, more accurate assistance.
- Quality Assurance Teams: QA engineers who need to identify and reproduce bugs reported by users.
- Engineering Leaders: Technical leaders who need visibility into application health and performance across their organization.
Revenue Model
LogRocket operates on a Software-as-a-Service (SaaS) subscription model. Customers pay a recurring subscription fee based on their usage requirements and feature needs. Our pricing is designed to scale with the size and needs of each organization.
Subscription plans include:
- Free Tier: Basic features for small projects and evaluation purposes, with limited session recordings and data retention.
- Team Plan: For small to medium teams, includes core features with increased limits and priority support.
- Business Plan: For growing organizations, includes advanced features, integrations, and dedicated support.
- Enterprise Plan: For large organizations, includes custom features, SLA guarantees, and dedicated account management.
All paid plans are billed on a monthly or annual basis, with discounts available for annual commitments.
Data Collection and Use
We collect and process data on behalf of our customers to provide our services. The data we collect includes:
- Session Data: Recordings of user interactions with web applications, including clicks, scrolls, and inputs (excluding sensitive data fields that are automatically redacted).
- Error Data: JavaScript errors, exceptions, and stack traces that occur in customer applications.
- Performance Data: Metrics related to page load times, network requests, and resource loading.
- Custom Events: Application-specific events and metrics defined by customers.
- Account Data: Information provided when signing up, including name, email, and company information.
This data is used exclusively to provide our monitoring and analytics services. We do not sell customer data to third parties. Data retention and deletion are controlled by customer account settings and our data retention policies.
Purpose of This Website
This website serves as the primary online presence for LogRocket, Inc. Its purposes include:
- Providing information about our products and services to potential customers
- Offering resources and documentation for existing customers
- Facilitating contact between prospective customers and our sales team
- Sharing company news, updates, and educational content
- Processing account sign-ups and customer inquiries
Our website is designed to comply with applicable privacy regulations and advertising policies, providing transparency about our business practices and data handling.