Accessibility Statement

Our commitment to accessibility for all users

Our Commitment to Accessibility

LogRocket, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and services are accessible to all users, regardless of ability.

We believe that accessibility is not just a legal requirement but a fundamental aspect of good design. Our goal is to create inclusive digital experiences that work for everyone.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and are internationally recognized as the standard for web accessibility.

We are actively working to ensure our website and platform meet these standards through regular audits, testing, and remediation efforts.

Technical Measures

We implement the following technical measures to ensure accessibility:

  • Semantic HTML: We use proper HTML5 semantic elements to provide meaningful structure and navigation.
  • Keyboard Navigation: All interactive elements can be accessed and operated using a keyboard.
  • Screen Reader Compatibility: Our website is tested with popular screen readers including JAWS, NVDA, and VoiceOver.
  • Alternative Text: Images include descriptive alternative text where appropriate.
  • Color Contrast: We maintain sufficient color contrast ratios to ensure readability for users with visual impairments.
  • Focus Indicators: Visible focus indicators are provided for all interactive elements.
  • Resizable Text: Text can be resized up to 200% without loss of functionality.
  • Consistent Navigation: Navigation elements are consistent throughout the website.
  • Error Identification: Form errors are clearly identified with suggestions for correction.
  • Skip Navigation: Skip links are provided to bypass repetitive navigation elements.

Platform Accessibility

Our web application monitoring platform includes accessibility features:

  • Keyboard-accessible interface for navigating session replay and error tracking features
  • High contrast mode for users with visual impairments
  • Reduced motion options for users sensitive to animation
  • Screen reader announcements for dynamic content updates
  • Accessible data tables with proper headers and captions
  • Clear error messages and validation feedback

Third-Party Content

While we strive to ensure accessibility throughout our website, some third-party content or integrations may not be fully accessible. We work with our vendors and partners to encourage accessibility improvements.

Testing and Validation

We regularly test our website and platform for accessibility using:

  • Automated accessibility testing tools
  • Manual code reviews
  • Keyboard-only navigation testing
  • Screen reader testing
  • User testing with individuals who have disabilities

Known Accessibility Issues

We are actively working to address the following known issues:

  • Some older documentation pages may not meet current accessibility standards
  • Third-party integrations may have varying levels of accessibility
  • Video content may not always include captions or transcripts

Feedback and Assistance

We welcome feedback on the accessibility of our website and platform. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

  • Email: help@logrocket.org
  • Phone: +1 (623) 234-0985
  • Address: 87 Summer St, Boston, MA 02110

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

Assistive Technology Support

We aim to support the following assistive technologies:

  • Screen readers: JAWS, NVDA, VoiceOver, TalkBack
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Accessibility Policies

Our accessibility efforts align with:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • European Accessibility Act
  • EN 301 549 standard

Enforcement Procedure

In case of unsatisfactory responses to accessibility complaints, users may contact the relevant regulatory authorities or seek assistance through other available dispute resolution mechanisms.

Statement Updates

This statement was last updated on July 25, 2026. We review and update this statement periodically as we continue to improve accessibility.